Sunrise
Sunrise » Day » 2007 May 16

Telekom, does it have to be sooo…..complicated?
Posted by James Ooi

A Voice

I have been cut off from the world for more than a week. No, I was not stranded in a Pacific island. I had a telephone problem.

This automatically affected my streamyx service. With me still boycotting to buy NST and other main stream media, that means I was also cut off from news. Worst of all, I am denied from blogging. Already earlier my phone was suspended for a few days. That was my mistake for being late on my payment.

That late Saturday afternoon I was writing stuff in this Blog, but I can’t publish it. The Internet was disconnected and all those writing lost. I didn’t save it earlier. When I checked my telephone, it was absolutely dead.

I immediately called using my handphone a nearby electrician to come over. He can’t do it. I was told they are not specialist in telecommunication. Best to get a specialist contractor with Telekom. I was told to call the 100 number.

I did exactly that and requested them to send someone over to the house first before starting work. I don’t want them to tinker away brainlessly, without meeting me. In a minute, an SMS with my report detail came in. Wah … efficient. So I’ll have to wait out through the weekend.

Come Monday, I called the 100 number again and gave them the report number. They asked me for details and my problems. I thought I just gave my report number, whats the problem? Do I hate aimless repetition? I refused and told them, “My life must be convenient becasue I am a customer. You are supposed to be inconvenienced. I am sure by punching those number somewhere, you can retrieve even my mother’s name from that. Go do it.”
[Read full article...]

» Post Comment